Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is part of the Engagement Strategy Team within the Loyalty division. 
• Responsible for building AAdvantage promotions, offers, and/or Instant Status Pass in our CRM to increase customer engagement and drive revenue.
• Projects and promotions impact millions of AAdvantage members and have high visibility across AA channels and in media outlets. The team is at the forefront of incorporating automation, personalization, utilization of machine learning, and optimizing offer delivery on our mission to create the world's best Travel Rewards program.

What you'll do

• Successfully plans, builds, and executes promotion campaigns in the Engagement Hub from start to finish in a timely manner
• Serves as a Subject Matter Expert and bridges between the business and IT to assist in development and implementation processes for new promotion capabilities
• Views promotions from a customer perspective and uses customer feedback received though AAdvantage® Customer Service, customer data, and previous promotions to guide understanding of what is valuable to customers
• Promotes open dialogue on what has worked well in previous promotions
• Holds monthly AAdvantage® Customer Service Policy & Procedure + Promotions touch points to give overviews of upcoming promotions and proactively discuss pain point remediation

All you'll need for success

• Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree or equivalent experience/training
  • 1 year work experience
• Preferred Qualifications- Education & Prior Job Experience
  • Experience in Siebel/CRM
  • Previous loyalty marketing, CRM, insights, customer behavioral sciences experience
• Skills, Licenses & Certifications
  • Proficiency in MS Excel and PowerPoint
  • Detail-oriented to capture necessary logic for promotion builds across a variety of possible rules and decision logic
  • Ability to move projects forward without deadlines as well as effectively work under tight time constraints as needed
  • Strong organizational skills to keep track of multiple actions, tie up loose ends and generally keep things moving
  • Ability to work cross-functionally and build consensus in team environments
  • Proactive in suggesting improvements and innovative ideas

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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