We are seeking a Client Care Coordinator with proven experience in private duty home care . The ideal candidate must have direct experience handling private duty clients and working with leading home care agencies such as Senior Helpers , Right at Home , Comfort Keepers , or similar.
This role is vital to ensuring exceptional client service, regulatory compliance, and the smooth coordination of caregivers and care plans. The Client Care Coordinator will serve as the primary liaison between clients, families, caregivers, and internal teams to ensure personalized, compassionate, and high-quality care.
Conduct comprehensive in-home or virtual assessments to determine client needs and eligibility for services.
Develop, implement, and regularly update individualized care plans tailored to each client.
Educate clients and families on private duty services and MHHP requirements, including Medicaid eligibility and documentation processes.
Assign and match clients with qualified caregivers based on skillset, experience, and client preferences.
Provide caregivers with clear care instructions, client background, and ongoing case updates.
Monitor performance and provide support and training to caregivers as needed.
Serve as the ongoing point of contact for clients and their families.
Conduct routine check-ins and quality assurance visits to evaluate satisfaction and adjust care as needed.
Resolve client or family concerns with professionalism, empathy, and timely action.
Maintain accurate and up-to-date client records and care notes in compliance with agency policy and state regulations.
Ensure compliance with MHHP, HIPAA, and other applicable regulations.
Assist with audits, inspections, and quality assurance initiatives.
Experience:
Minimum 2–3 years of experience in private duty home care coordination .
Direct work experience with agencies such as Senior Helpers, Right at Home, Comfort Keepers , or similar is required .
Prior experience managing or supporting clients under the Michigan Home Help Program (MHHP) is mandatory .
Education:
High school diploma or GED required; Associate’s or Bachelor’s degree in Health Administration, Social Work, Nursing, or a related field is preferred.
Skills:
Strong understanding of private duty care operations and Michigan Medicaid programs.
Excellent communication, time management, and interpersonal skills.
Proficiency in home care software systems (e.g., WellSky, ClearCare/AlayaCare, MatrixCare).
Detail-oriented with a client-focused mindset.
...successful fulfillment of this position should be measured by the timely and maintained safety record surrounding program delivery and... ...awareness of the natural sciences through delivery of outdoor education programs Facilitating an appreciation of group decisions...
...Acara Solutions is Partnering with Siemens Logistics on an exciting summer internship! Supply Chain Management Data Analyst Internship If intrested Please send Resume to ****@*****.*** Internship will Run from May- August Paid Internship: $20-...
...We are seeking a detail-oriented and highly organized Virtual Assistant to support our team with data entry and administrative tasks. In this remote role, you will be responsible for accurately inputting, updating, and maintaining information across our systems. If you...
...Requirements Do you fulfill the required skills? At least 3 years of previous working experience in the same or relevant field in the aviation operations (airport, airlines, ground handling). Previous working experience in obtaining PPR requests, Operations center or...
...**This position is responsible for providing labor support to experienced carpenters and/or insulators. Entry-level personnel will learn insulation removal and/or installation, whenever feasible. Insulation work performed on the job will be reviewed and evaluated by supervisors...