Role Overview
An established subscription-based technology company is seeking Remote Chat Agents to support its expanding customer base. This is a fully remote, entry-level position that offers flexible scheduling and competitive pay ranging from $25 to $35 per hour. You’ll be communicating exclusively through live chat and email—there are no phone calls involved. This opportunity is ideal for individuals looking to start a real remote job with no prior experience or degree required. All training is provided, and you’ll join a team where performance is recognized and advancement is possible.
The Client & What You’ll Be Doing
The client operates a global digital services platform that offers tools for productivity, learning, and lifestyle improvement. Customers often need support for logging into accounts, troubleshooting purchases, and understanding product features. Your job as a Chat Agent is to be the first point of contact for these issues—responding to users in real time, resolving questions with empathy and speed, and ensuring every customer walks away satisfied. All interactions happen in writing, and you’ll be supported by templates, internal documentation, and team leads who are always available through Slack.
Primary Job Tasks
Respond to Live Chat Requests: Handle up to five simultaneous chat windows at once during peak hours. Common topics include account access, billing questions, and refund eligibility.
Resolve Support Emails: Work through your assigned email queue, responding clearly and accurately to inquiries that aren’t time-sensitive.
Process Refunds and Subscription Adjustments: Cancel or modify subscription plans per policy, always confirming with the customer and documenting every change.
Use Help Desk Tools: Navigate support platforms like Gorgias, Zendesk, or HelpScout to tag tickets, log conversations, and check customer history.
Deliver Consistent Tone: Match the client’s brand voice in every interaction. Be friendly, concise, and professional—no robotic messages.
Stay Informed: Review daily internal updates about promotions, outages, or feature changes that may affect customers.
Tag and Escalate When Needed: Know when an issue should be routed to a tech specialist or billing manager, and include all relevant details.
Provide Written Feedback: Suggest improvements to macros or flag recurring customer issues to help refine support tools.
Participate in Internal Chats: Stay connected with teammates in Slack during your shift. Ask questions, share quick tips, or help others solve tough tickets.
Meet Weekly Benchmarks: Achieve targets for average response time, resolution rate, and customer satisfaction. Training will be provided to help you reach these goals.
A Typical Shift Breakdown
Early in Your Shift
Check Slack for announcements and recent issues flagged by the previous team. Start by tackling open email tickets and clearing the backlog.
Mid-Shift Workload
This is the busiest time. You’ll be active in the live chat queue, switching between multiple customers while using help docs and saved responses to keep answers quick and clear.
Wrapping Up
End-of-shift tasks include closing out all assigned tickets, updating any unresolved cases for handoff, and writing a short note in your team thread about what went well or what could be improved.
Who We’re Looking For
Must be fluent in written English and able to write clearly, concisely, and professionally
Minimum typing speed of 40 words per minute
Comfortable working online and learning new software quickly
No prior experience required—ideal for first-time remote workers
High school diploma or GED (no college degree needed)
Able to follow structured workflows and handle repetitive tasks with care
Must have a reliable internet connection and your own computer or laptop
Self-starter who can stay on task without micromanagement
Open to coaching, feedback, and collaboration via Slack or chat
Tips for Performing at a High Level
Writing & Typing Fluency
Your entire job happens in writing. Practice typing quickly and correctly. Use tools like Keybr to increase your speed and reduce errors.
Learning Product Details
Study the internal knowledge base and help center. The more familiar you are with product features and customer use cases, the faster you’ll resolve chats.
Written Tone and Customer Care
Stay friendly, not formal. Start with warm greetings (“Thanks for reaching out!”) and end with clear confirmation (“I’ve gone ahead and processed that refund”).
Managing Live Workload
Keep templates open in one tab and your help docs in another. If you fall behind, prioritize active chats over older emails and communicate expectations clearly to the customer.
Handling Remote Independence
You won’t be watched over constantly. That’s a good thing—but it means you need to be accountable. Stick to your shift, stay focused, and check in with your lead when needed.
Growing With Feedback
Your first few shifts may include feedback on grammar, tone, or workflow use. See it as growth—not criticism. Those who improve quickly often move into higher-paying roles.
Getting Started with the Client
Initial Application
Submit your resume and answer a few questions about your availability and internet setup.
Written/Typing Skills Assessment
You’ll complete a short typing test and a sample chat writing assignment to demonstrate tone and clarity.
Interview or Chat Simulation
Top applicants may be invited to a short written Q&A or asynchronous interview to confirm readiness.
Remote Training (Paid)
Attend a 5-day onboarding session with training modules, live demos, and practice tickets. All training is paid.
Trial Period With Coaching
Complete your first 3 shifts under mentorship. Your QA score and chat speed will be reviewed, and feedback will be provided.
Ongoing Work Assignment
After approval, you’ll receive your weekly schedule, full dashboard access, and be added to Slack and team channels.
Workplace Environment
This client prides itself on being async-friendly and respectful of remote workers across all time zones. You’ll be treated as a full contributor from day one and will be invited to share ideas, give feedback, and grow your skills. All communication happens through Slack and shared docs, and the culture is built around clarity, support, and recognition—not micromanagement. If you value flexibility and autonomy, you’ll fit in here.
Perks and Extras
Paid training and onboarding
Fully remote work with flexible shift options
Performance-based bonus eligibility
Home office equipment stipend
Digital learning credits for courses and tools
Monthly team rewards and gift card raffles
Global work-from-anywhere policy
Internal promotions to QA, trainer, or team lead roles
Why This Role May Be the Right Fit for You
This job is perfect for anyone ready to start earning from home—even if they’ve never worked in customer service before. There’s no phone work, no degree required, and no sales pressure. Just straightforward chat and email support with the training and tools you need to thrive. Whether you’re looking for full-time income or supplemental weekend work, this is a real opportunity to join a professional team and grow in a stable remote job.
Applicant Questions Answered
Do I need customer service experience?
No. The role is entry-level and training is provided. Many of our best agents had no prior experience.
Is this a phone support job?
No. All support is through live chat and email only. No phone work required.
Can I work internationally?
Yes. The role is open globally, provided you have stable internet and can work your assigned shift.
How flexible is the schedule?
Shifts are assigned based on your stated availability. Some flexibility exists, especially during weekends and high-volume times.
What equipment is required?
You’ll need a laptop or desktop with high-speed internet. A headset and second monitor are optional but recommended.
How fast can I start?
Qualified applicants typically begin training within 5–7 business days of completing the onboarding process.
Next Steps to Apply
Click “Apply Now” to begin your application. Submit your resume, complete the short assessment, and reserve your onboarding spot. Training classes begin weekly, and demand is high—so apply today to secure your place in the next training cohort.
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